Complete Guide To Calling a Credit Card Reconsideration Line

You applied for a card and got instantly denied.

Don’t give up yet because there’s a potential solution:

Credit Card Reconsideration!

Why is Credit Reconsideration important?

With credit reconsideration, applicants can contact the credit provider in question and request that the company look at their application again.

Sometimes, this results in a previously denied application being approved upon reconsideration. You just need to call them and ask what’s going in with the application. Sometimes the issue is as small as verifying your current home address or maybe there’s an error with the card application.

I’ve been denied a few times before and still got approved after doing the credit reconsideration!

If you’re in the same spot where you got instantly denied with you application and hoping to get it overturned, follow the tips below!

How to contact reconsideration?

Here are some of the main card issuer's reconsideration numbers to try:

  • American Express: 1-877-399-3083 (new customers), 1-866-314-0237 (existing customers).

  • Capital One: 1-800-625-7866.

  • Chase: 1-888-270-2127 (personal cards), 1-800-453-9719 (business cards).

  • Citi: 1-800-695-5171 (personal), 1-866-541-7657 (business).

How to talk to a reconsideration agent

Before talking to an agent, you need to do some preparation. This can be from having the reference number on your application and also preparing on what to say to the agent. It also helps being a nice human being to this people when you talk to them. Do some small talk and ask how they’re doing, etc. : )

Here’s a script to use when you talk to an agent:
“Hello, I recently applied for (insert name of card) and was surprised to see that my application (was rejected/wasn’t instantly approved). I was hoping I could talk to someone to better understand this decision and possibly get it reconsidered.”

The Credit Card Accountability Responsibility and Disclosures Act (CARD Act) of 2009 requires issuers to explain to you in writing the reason your application was rejected. It’s very important to have this piece of information before you call the reconsideration line so you can politely explain to the agent why the concerns the bank raised aren’t relevant and you would, in fact, make a great customer.

Remember: the point of this call is to counter the reasons for denial. 

Lastly, this is very important, don't tell them specifically that your opening that card just for the sign up bonus. Instead, tell them that you like the benefits of that specific card (maybe mention one perk/travel benefits like bag insurance, etc.). Then, just listen to the agent and take notes on the reasons for the card denial.

Another potential way to get your application reconsidered is by asking them to move some credit lines from a current card and moving some of those “credit lines” to the new card you’re trying to get. For example, you have a current business card that has a line of credit of $10K - you can politely ask the agent to move some of credit line to that new card. Sometimes, it takes only moving a line of credit $3K from a current card to the new card and get approved! This worked for me a few times so I highly recommend mentioning this to an agent.

When calling reconsideration won’t work

Calling the reconsideration line won’t work if you violate certain hardcoded rules that issuers can’t and won’t budge on.

For example:

  • Reconsideration won’t overturn a denial due to Chase’s 5/24 rule (unless, as mentioned above, you aren’t really over 5/24).

  • Certain cards require you to have a minimum of one year of credit history to be approved. This can’t be overturned by an agent.

  • Some issuers have rules about how many total cards you can have or how many cards you can open in a set 30/60/90 day period. These are “hard-coded” rules that can’t be overturned.

  • American Express has lately used a system where the phone rep you speak to will simply resubmit your application with a sentence or two of notes, asking for it to be reevaluated. This means your chances of discussing the application with the person who makes the decision are removed, and the decision may not change.

Conclusion

Getting denied by a credit card issuer is not the end of the world - you just need to do a little bit of work to get it reconsidered.

It can feel daunting doing the reconsideration call but the upside of getting approved is more than worth it! : )

As always, I hope this blog helped you in any way! Cheers!!